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Job description / Role
Housekeeping Supervisor - Success Profile
Reporting to: Assistant Cleaning Manager
Division/Function: Housekeeping Supervisor
Base location: Dubai Tram
Date: 01 June 2014
Job ID: Team Leader L
Job Family: Cleaning and Facilities
Grade: 11
Key purpose
The purpose of this position is to lead a team of housekeepers to provide a safe, well maintained and clean environment within the premises of the Dubai Tram in line with clients and passengers expectations and performance target.
Structure and reporting relationship
Housekeeping supervisor will be reporting to Assistant Cleaning Manager in line with day to day key responsibility of the housekeeping supervisor position within premises of Dubai Tram and assist the Assistant Cleaning Manager overseeing the day to day cleaning and facilities operation where and when require.
Based on the specific requirement of the role
Key accountabilities
Key Responsibilities
- Management and supervision of cleaning staff to ensure they deliver the cleaning standards within the premises of Dubai Tram;
- Planning, Supervision and delivering cleaning services within the premises of Dubai Tramsuch as trams and depots to achieve client's Key Performance Indicators (KPI) targets;
- Arrange cover for shortages and absenteeism of cleaning staff on daily basis and ensure that relief staff are deployed on shift to cover the gaps. Complete KPI forms accordingly.
- Report faults to large equipment supplier in case of faulty equipment;
- Responsible for keeping the cleaning equipment in good condition;
- Ensure that cleaning chemicals are stored in accordance with 'Aspects and Impacts Register'
- Ensure that cleaning staff are performing cleaning activities as per the workflow and special Cleaning Calendar is updated within specified area of responsibility;
- Ensure that incident/accidents or other such issues related to cleaning within stations, depots, car parks and trains are reported and resolved in a timely manner;
- Ensure all departmental documentation is completed accurately;
- Ensure adequate purchase of cleaning products on a monthly basis;
- Provide any necessary training for the staff;
- Manage and control stock of cleaning consumables and supplies & ensure that stock holding levels are maintained all the time.
- Monitor the services provided by the Waste Management, Pest control, Feminine Hygiene and laundry subcontractor within specified area of responsibility and provide feedback;
- Follow safe working procedures and instructions personally and wear appropriate personal protective equipment (PPE) as required and look out for the safety of others.
- Assist in detailing the cleaning records and any other associated duties as appropriate;
- Perform shift and emergency duties when required;
- Perform and carry out other duties as instructed / directed by the senior management at Dubai Tram Operation Department.
SAE Responsibilities and Information Security Responsibilities
- Awareness of the Integrated Management System and the content of the Health, Assurance & Environment and Information Security Policy Statements;
- Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
- To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
- To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco's controlled premises/systems
- Promote a good SAE and Information Security culture among their peers, subcontractors and third parties;
- Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
- Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
- Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.
Requirements
Safety Critical Competencies
- Ensure safe systems of work, particularly in the control of hazardous substances and specialist cleaning materials, are adhered to.
Essential technical and professional skills , knowledge and qualifications
Knowledge
- Ideally a degree holder or higher diploma of post-secondary education in a related discipline.
Skills
- Ability to supervise a team of cleaners with an aim to meet the committed performance target of cleanliness in a cost effective and efficient manner;
- Good interpersonal and people skills, and a mature, methodical and responsible approach to work;
- Must have strong supervisory skills and ability to plan work priorities effectively;
- Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
- Ability to demonstrate both good literacy and numeracy skills required for the role.
Experience
- A minimum of 3 years of work experience in a relevant field;
- A minimum of 1 year supervisory experience
Additional /special features of the role
- Jobs carrying first level of supervisory experience;
- Supervising a team of cleaners;
- Includes training/capability of staff, quality of work and first-level sign off responsibility;
- May co-ordinate the work of a small admin team consisting of 2 or 3 staff;
- individual contributor, plans for weeks ahead and fully proficient in applying established standards; applies subject matter knowledge;
- Provides advice, guidance and interpretation;
- Performs analysis, identifies trends and produces recommendations;
- Decisions made in specific areas or as part of complex/ specialized projects, in which the staff has comprehensive knowledge;
- Individual contributor and acknowledged expert within Serco, involving mastery of a specialized discipline.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.