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Job description / Role
HR Business Partner - Success Profile
Reporting to: Divisional HR Director
Division / Function: Human Resources
Base location: Dubai, UAE
Date: June 2018
Key purpose
Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific.
Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to well over £300mn in 2017. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Services, with Healthcare and Defence as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.
The Middle East business has historically been UAE-focused, with more recent growth in Bahrain, Iraq, Qatar and The Kingdom of Saudi Arabia. In line with the wider group strategy, the CEO Middle East role is critical to growth within existing and new geographies and sectors.
The purpose of the HRBP role is to work with the HR Director and the Sector Managing Director to deliver the divisional people strategy and embed good people management practices, ensuring that the Sector strategy is aligned with the wider Divisional and Group strategies
Reason for role
HRBP role is instrumental in delivering HR people strategy and annual people plan to their respective Sector. The individual will work closely with the Divisional HR Director, Sector Managing Director and Contract/General Managers to ensure that the business meets its strategic and operational goals.
Structure and reporting relationship:
This role reports directly to the Divisional HR Director.
Reporting to the HR Business Partner:
- HR Managers
- SR HR Advisors
Other key internal relationships include:
- Middle East Executive Team
- Managing Director
- Contract Managers
- Head of HR Shared Services and Centre of Excellence
Based on the specific requirement of the role:
Key accountabilities
Core Job Purpose:
- Works with the Sector Leadership Team to understand the business requirements and support the divisional/group people strategy.
- Deliver the Group/Divisional people strategy to their Sector.
- Collaborates with Sector leaders in the strategic planning, implementation and monitoring of organisation design and workforce plans.
- Supports HR interventions and campaigns planned in the Division and countries, and leads the execution within the Sector to ensure the business objectives are realised.
- Evaluates the effectiveness of the HR interventions and ensures continual improvement in participation and engagement as a result of HR initiatives.
- Develops people solutions to ensure that Serco can deliver highly competitive bids, with the aim being to maximize value to the client, to secure the growth of the business.
- Deliver robust mobilisation and transition plans for new and current contracts in line with the SMS and BLRT process.
- Focused on the delivery of leadership, talent and succession planning.
- Lead and manage the Sector HR Business teams.
- Proactively advising management teams on maximising people performance, supported by people analytics, measurement and evaluation.
Strategy & Plans:
- Engage with Divisional HR Director to understand the long-term divisional people strategy and organisational vision in relation to Serco's business goals and agree priorities for the Sector.
- Engage with Sector Managing Director to understand the long-term Sector people strategy and organisational vision in relation to the Sectors' business goals and agree priority planning for the Sector.
- Maintains and manages the Sector people agenda and communicates plan to Business HR, HR SSC and HR COE as appropriate.
- Leads and owns the review of the workforce plan within their business unit and ensures that shared services are appropriately resourced to support the delivery needs of the business.
- Evaluates and monitors people risks, requirements using data, within the sector to drive the overall SME People Strategy and plan.
Growth & Financials:
- Develops a framework to support the development of bids contributing to business success and ensure that new contracts are provided with the appropriate level of Business HR support.
- Works closely with BD Team to ensure new bids in the Sector are planned, coordinated and resourced effectively;
- Leads the development of people solutions for the Sector to ensure that Serco can deliver highly competitive bids, with the aim to maximise value to the client, to secure the growth of the business.
- Reviews and interprets the performance of HR service delivery against objectives, strategy and budgetary targets for their Sector.
Customer & Markets:
- Review service performance reports and metrics to understand current status/issues, required changes and opportunities for improvement.
- Leads the development of excellent employee relations through building positive relationships with employee representatives for the Sector.
Organisation & People:
- Review and implement talent, succession and strategic workforce plans.
- Leads the implementation of employee engagement initiatives across the Sector.
- Promote understanding and implementation of the HR standardised policies and procedures.
- Leadership and direction setting for Business HR teams and mobilising teams as required to realise plans
Scope & Complexity of the Role:
- Provide HR Leadership of a Sector within theMiddle East Division.
- Advisor, coach & mentor peer groups and sector management / leadership team.
- Provide professional HR service to a GBP 100M+ business
- Supports a geographically dispersed business (covering up to 1000+ employees). This also includes multiple countries with a Sector.
Requirements
Essential technical and professional skills, knowledge and qualifications
Individuals will ideally be chartered professionals with extensive experience and a post graduate qualification.
- A minimum of 10-15 years HR experience.
- Minimum of 5 years at a senior management level.
- Experience leading a team of people
- Client facing experience
Knowledge & Experience:
- Understand where HR can add value to the business.
- Demonstrate commercial acumen and prioritise on a financial basis. Influence and build strong partnerships with key stakeholders.
- OD knowledge for analysing the people issues affecting business performance.
- Strong generalist HR background (i.e. working with reward, recruitment, OD, L&D and employee/industrial relations).
- Evidence of delivering change in complex and demanding environments.
- Ability to analyse and present People data to drive business decisions
Skills & Personal Attributes:
- Ability to formulate and implement a clear vision for the HR function and demonstrate strong leadership skills.
- Strong analytical skills with ability to assimilate information quickly, and contribute to the commercial goals of the organisation
- Coaching/Mentoring skills.
- Resilience and self-sufficiency in personality and depth of expertise.
- A highly customer-orientated approach, committed to achieving excellent levels of customer service.
- Influence, building strong partnerships with key stakeholders and being HR ambassador.
- Account management (i.e. monitoring and managing the quality of HR delivery services from HRSSC/COE).
Additional / special features of the role:
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.