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Job description / Role
We are currently looking for an experienced HR Coordinator based in Dubai, UAE. Reporting to the Admin and Compliance Manager, the successful candidate will be responsible to provide administrative support to operations and employees by implementing set systems, procedures and policies to meet the requirements and requests received. He /she will be the main POC for dealing with employees' requests including (but not limited to) passport withdrawals, certificates and letters, database maintenance, responding and resolving queries and complaints
Responsibilities includes but not limited to the following:
• Process all types of certificates requested and received through HRMS
• Process passport withdrawal request from staff going on leave and ensure passports are handed back upon return from leave.
• Ensure passports are vetted for expiry and valid visas while collecting from the staff
• Manage grievance system from logging all queries and complaints, process query and take actions on complaints, provides updates and action to the staff.
• Run daily, weekly and monthly reports to follow-up on the pending grievances and ensure actions are taken timely and accordingly.
• Ensure all staff information are updated promptly in the HRM system.
• Conduct monthly data cleansing to the HRM system to ensure all information are updated correctly.
• Ensure all staff files are maintained, checked and updated regularly and all relevant employee documents are valid.
• Perform other relevant responsibilities as and when required by the Admin and Compliance Manager.
Requirements
• Diploma in any discipline from a reputable university
• Minimum of 3 years HR experience, 2 years within the UAE
• Knowledgeable of UAE labour laws
• Excellent English communication, both verbal and written
• Proficient in MS Office (Word, Excel, Presentation)
• Ability to prioritize, multitask and operate in a fast paced environment
About the Company
G4S UAE is the largest and fastest growing total security solutions provider. This rapidly growing list of products and services, along with the company's global backing, means that we are uniquely placed to provide quality security solutions throughout the United Arab Emirates.
G4S was the first security company in the UAE to start the detailed work to apply for, and achieve, accreditation to ISO 9001:2008. This involved the identification of all key processes and their documentation to form part of the Quality Manual and the Company was awarded the certificate early March 2003. Our Quality Management System is based on functional responsibilities and objectives being clearly defined to support the fundamental management principal that it is the responsibility of every individual in the organisation to deliver quality service to our customers. We are committed to maintaining the Quality Management System. The key strategic objective is to achieve continuous improvement and innovation in all aspects of our business process.