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IFS - R&Q - Network Information Security Business Services Manager


Dubai, UAE

Ref: HP639-1040

Job description / Role

Employment: Full Time

Line of Service
Internal Firm Services

IFS - Information Technology (IT)

Management Level

Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

If you love working with stakeholders across differing complex business environments then this is the place for you. As a member of the Business Services team you will be the focal point within NIS to support the PwC client facing teams on challenging problems, offering in depth expertise around our internal security posture to ensure credibility and confidence in the handling of client data. In addition you will work to support our internal customer network, made up of 157 firms across multiple countries. Here the focus will be on leading and supporting the integration of local security teams into the NIS organisation driving a consistent and cohesive security strategy throughout the business.

Job Summary

PwC is driving major change across information & cyber security by building a centralized model to provide security services across the entire member firm network.
Mandated at the network level, Network Information Security (NIS) operates outside IT is responsible for this major program initiative, from definition of the security strategy to execution of the global Cyber Readiness Program, moving from local to global services.

Our mission is to identify, control & reduce the attack surface across the member firm network while increasing our adversaries' cost of attack.
In order to deliver the Cyber Readiness Program the NIS team is structured into the following Pillars:

- Information Security Risk & Compliance (ISRC)
- Chief Information Security Office (CISO)
- Security Architecture, Engineering, Innovation & Transformation (SAEIT)
- Cyber
- Business Services
- Chief of Staff

NIS are building the first global cyber security function at PwC. Our mission protects 223,000 PwC members across 157 member firms worldwide as well as our global clients. If you are seeking an exciting career with the scope to grow your security skills through major change on a global scale, then NIS will empower you to do so.
The Business Services pillar within NIS is responsible for the following services:

- Client Interaction
- Client Contracts
- Customer Relationship Management
- Business Integration

Scope of Responsibility:
The Client Interaction team works closely with US and global risk management, security, and IT organizations, and is responsible for the following tasks

- Building Client trust in PwC's security posture
- Satisfying stakeholder needs related to security control requirements and regulatory compliance
- Working with business, IT, and global teams as a representative of the risk management organization
- Representing the IT and NIS organization when meeting directly with PwC clients regarding MSAs, SOWs, and RFP responses

Strategic; Technical Orientation / Job Content

Business Services skills matrix

- Management of SDC service delivery including reporting and metrics
- Management of client interaction triage processes
- Questionnaire delivery - including quality and SLAs
- Ownership of knowledge center maintenance

Range of Impact

- A 3E Level employee possesses deep functional knowledge and direct professional experience in information security business practices that is applied in the context of a broader understanding of the functional area and related systems and processes. The selected individual will contribute to the development of new technical domain subject matters. A 3E resolves complex problems by applying continuously significant independent judgment through collaborating with others, and influences others through a small team of direct reports, through work on projects and in teams, and/or through leading portions of larger projects.
- Demonstrates extensive level abilities in managing efforts within business engagement and relationship management space.
- Encourages improvement and innovation within Business Services and nurturing and developing less-experienced staff through coaching and written/verbal feedback.
- Build and maintain relationships across the network of firms to effectively deliver security activities on behalf of NIS
- Executes tasks aligned to Business Services pillar with autonomy.


Responsibilities Metrics

- Plan, manage and conduct client engagements
- Evaluate; articulate PwC's security posture to clients to support sales teams.
- Address security risk utilizing standardized and consistent methodology.
- Manage relationships across PwC Lines of Service
- Map existing Line of service risks to NIS service catalogue
- Provide consultancy throughout service integration
- Manage relationships across PwC Lines of Service
- Map existing Line of service risks to NIS service catalogue
- Provide consultancy throughout service integration


- Education Level: Undergraduate Degree (e.g., BA, BS) in Information technology or related field of study and/or completed certifications involving cybersecurity
- Experience Level: 4 - 6 Years' of progressive professional roles involving information security, IT management and/or major program management

Other Details

An effective Client Interaction candidate will also possess the following skills:

- Analytical: Inquisitive nature and intuition regarding what questions to ask, when, and their relative significance.
- Technical: Broad understanding of security technology.
- Business: High level understanding of PwC's business model, service offerings, and business operating environment as it pertains to the firm's threat landscape. Ability to frame threats and exposures in a business context recognized by non-technical staff and executives.
- Domain landscape: Knowledge of assurance and technical security principles
- Communication: Ability to leverage business communication skills to inform, persuade, and teach stakeholders across a global network of member firms' staff and leadership to enable effective information security activities and processes in line with the cyber readiness program

About the Company

PwC firms help organizations and individuals to create the value they're looking for.

We're a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.

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