In Room Dining - Order Taker

Job description / Role

Company Description

People who love their job put their all into it and aren't interested in the norm. That's just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.

One Central's new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.

Job Description

In Room Dining - Order Taker We are currently looking for In-Room Dining Order Taker to join the tribe of 25hours Dubai One Central.

COME AS YOU ARE AND JOIN THE 25h TRIBE!

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
- To answer phone within 3 rings and follow phone etiquette according to 25hours standards.
- Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request.
- To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service.
- To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual.
- To ensure that the room service area is kept clean and organized at all times.
- Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc.
- Perform tasks as per instructions from the immediate supervisor and as per duty schedule.

Requirements

Qualifications

Your experience and skills include:

- You've completed a hotel & catering course, and have gained experience in a bar
- You can motivate your fellow staff and take joint responsibility for planning staff duties and organising the bar.
- You're keen to work in a bar and gain your first experience there.
- You're not just bringing your abilities, but also your character

Your team and working environment:

- Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.