Incident Manager

Job description / Role

• Driving the efficiency and effectiveness of the incident management process
• Producing management information, including KPIs and reports
• Monitoring the effectiveness of incident management and making recommendations for improvement
• Developing and maintaining the incident management system
• Driving, developing, managing and maintaining the major incident process and associated procedures
• Reviewing and auditing the process
• Ensuring that all IT teams follow the incident management process for every incident
• Leading the Tier 1 team of Service Desk Analysts
• This individual will play the process manager role of:
• Incident Manager (For the NOC, it must be understood that incident management is a cross organization process and not simply a service desk process.)

Requirements

• At least 5 years of experience in a similar role
• ITIL Foundation Certified
• Bachelor’s degree or master’s degree
• Excellent Communication Skills
• Age Range - NA
• Gender Preference - NA
• Nationality Preference - NA
• Language Fluency - Fluent English

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions