IT Analyst

Job description / Role

Job Description

- Support & Maintenace of T.T. infrastructure including telecommunications.
- Implement technology-related processes, system and telecommunications.
- Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies and legal requirements.
- Responsible for daily backup and restores.
- Monitor technology and telecom mailbox and ensure call resolutions within the service levels.
- Maintain up-to-date detailed knowledge and records of all systems security, contingency plans, internal controls and standards.
- Perform routine daily clerical functions regarding integrity of computer systems.
- Other duties as assigned
- Support AV

Requirements

Qualifications

- Excellent organizational, follow-through, and communication skills
- Exceptional problem resolution abilities
- Strong guest interactions skills.
- Strong technical background, with specific requirement as follows:
- Detailed knowledge of operating systems including Win7
- Knowledge in management of operating of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales and Catering
- 1-2 years experience in an IT role in a fast-paced luxury hotel/conference environment
- Microsoft Certified Software Engineer
- Understand of Cisco Networking Equipment
- Understand of TCP/IP networks.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.