IT - Field Support Technician

Job description / Role

The technician will have to do the following:

• Field Support Services
• Software Maintenance and Support
• IMACs: Installs, Moves and Changes
• Hardware Maintenance & Support for servers and pc´s
• Preparation of equipment in advance of disposals
• Remote Hands for data center services
• Tools: ITSIM, Assets M
• Stock Management
• Remote Hands Eyes for Network
• Telecom – Billing & invoicing
• Workstations DLO
• Training rooms preparation – Set up image for PCs
• Mobile Telephony services
• Printers
• Meeting rooms support (VC, Audio devices)
• Operational Reporting (including ad-hoc requests)
• Audio Video Conference support
• VIP support – Skills to manage SLAs and interact with VIP users
• Any other tasks reasonably required by Customer

Requirements

The experience needed is 2-4 years.

The capabilities, knowledge and activities to be developed are the following ones:
• Experience dealing with users and in-situ, phone and email support.
• Mature and professional behavior in work environments located in clients' offices, showing technical skills as well as abilities to handle difficult situations dealing with the final user
• Advance technical knowledge on Windows 7, 8.1 and 10 environments.
• Support Microsoft applications and services: Bitlocker, SCCM, Internet Explorer, Office Suite; and other specifics: Cisco Webex, Cisco Jabber, Cisco AnyConnect and Lotus Notes.
• Installation and configuration of standard equipment: network reimage using Symantec Management Agent Server (Altiris).
• Knowledge in the use of remote control and assistance tools.
• Basic knowledge on the creation and management of users in Active Directory.
• Register, modification and deletion of IP telephony via Cisco Call Manager or COMRA.
• Administration of RSA Secure ID.
• Knowledge on IOS devices, iPhone and iPad, and MDM systems.
• Basic support for Cisco Video Conferencing systems.
• Incident management with external vendors
• English: fluent to interact with international people.

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions