Job closed
Ref: NP388-383
Job description / Role
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software.
Roles and Responsibilities:
• Serve as the first point of contact for customers seeking technical assistance in person or via email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
Salary: AED 8,000 - AED 10,000 per month
Requirements
Only females with prior help desk experience will be considered for the position.
Additional candidate requirements:
• Fluent English/Arabic speaking
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field
About the Company
Established in 1987, McGregor Boyall is a global recruitment consultancy providing permanent and contract / interim professionals across a wide variety of disciplines including Technology, Risk, Finance, Compliance, Legal, Marketing and HR & Talent Management. Since our inception, we have built an unrivalled reputation for helping organisations recruit the very best talent to ensure that they realise their business and operational objectives.
Headquartered in the city of London, and with further offices throughout the UK (Manchester, Birmingham, Edinburgh and Glasgow) as well as globally in Dubai and Singapore, we are able to offer recruitment solutions throughout the UK & Europe, Middle East and Asia Pacific regions.