IT Helpdesk Manager (Mandarin Speaking)

Job description / Role

Charterhouse are undertaking a search for an internationally recognised digital asset trading platform, which provides advanced financial services to its global traders, by using blockchain technology. Headquartered out of Hong-Kong, our client is actively seeking a Mandarin speaking IT Helpdesk Manager to join their newly created Dubai office, who can offer high quality technical helpdesk support.

This senior IT role will manage the Dubai offices hardware and software portfolio, including video conference system, laptops, telephones, server equipment and software licenses.

Additionally, the IT Help Desk Manager will support in-house networking infrastructure, whilst coordinating with tech vendors and head office, to drive full-cycle infrastructure projects from running to implementation.

The role will require the candidate to support end-users’ hardware, on-site and remotely, offering full support in a professional and empathetic manor.

Requirements

The successful candidate will be a Mandarin speaker and hold a solid educational background and possess a relevant IT Degree from a recognised university.

The IT Helpdesk Manager will be familiar with MAC OS and Windows troubleshooting, whilst be knowledgeable in networking and infrastructure, such as routers, switches, VPN, AP, and firewalls.

About the Company

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.