IT Platform Operations Manager

Job description / Role

Charterhouse is working with a leading aviation organization at the forefront of technology and innovation. With a global presence, they are committed to delivering cutting-edge solutions that drive efficiency and excellence in the industry. They are currently seeking a dynamic and experienced Manager for IT Platform Operations to lead the way in maintaining and ensuring the reliability and consistency of their IT infrastructure.

This role will ensure the availability and reliability of the IT platform essential to the business's operations. The role entails overseeing the daily maintenance of the organization's IT infrastructure, systems, and technology platforms, as well as the management of their data centre facilities.

Additionally, you will provide first and second level (L1, L2) technical support for all incidents and problem tickets, establishing and maintaining an IT Asset Management system to ensure full visibility and an up-to-date configuration management database, developing and implementing operational procedures, processes, and standards for the IT platform.

In conjunction, you will lead a dedicated team and oversee the 24x7 network operation centre, providing real-time monitoring and event management. You will be responsible for implementing operational procedures and standards, ensuring compliance with regulations, conducting disaster recovery drills, and monitoring performance to meet service level agreements.

Escalation to specialist teams (L3 Support) for prompt resolution is part of the role's responsibility, along with ensuring 100% patch compliance across all IT systems. Regular audits will be conducted to maintain optimal IT system performance and efficiency, and the Manager will continuously monitor the IT platform's performance to guarantee that service level agreements (SLAs) are met. The Manager will assist project teams in meeting key milestone deliverables and ensure a smooth service transition and knowledge transfer for all new business initiatives.

To be considered for this role, the candidate should possess a Degree in Information Technology, Computer Science, or a related field, along with substantial experience in installing, configuring, and maintaining IT systems and equipment. Proven experience in directing and handling IT operations is a must, as well as managing teams of technicians, system engineers, and other IT staff. A solid understanding of industry standards such as Cobit, ITIL, or ITSM is highly desirable.

Additionally, experience in disaster recovery situations and a strong track record of leadership in the IT field are essential. You should exhibit core competencies, including a customer-focused approach, effective communication, personal accountability, commitment to achieving goals, resilience, strategic thinking, and a strong sense of business acumen. Your ability to inspire and develop others, make informed decisions, and work well within a team will be highly valued. Furthermore, a commitment to information security policies and compliance is imperative.

About the Company

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.