Job closed
Ref: RP649-127
Job description / Role
• Providing support for all infrastructure management services.
• Providing technical assistance to users by answering questions and conveying proper resolution/troubleshooting procedures.
• Providing and managing the call and logging tickets on help desk system (Ticketing tool).
• Providing monitoring for all high severity issues created to ensure timely response by escalation.
• Managing the Help desk's Service Levels through the development and reporting of performance metrics and real-time/ historical trending and analysis.
• Performing analysis on specific trends in reported issues and provision of a formal problem management service.
• Communicating emergency notifications (Major Incident management)
• Providing support, training and workforce management.
Requirements
Mandatory Skills:
Should have experience with Incident Management
Experience of managing the Ticketing tool on help desk system
Job is based in Abu Dhabi, UAE
Visit Visa Candidates can apply
Immediate Joiners required
About the Company
More than two decades old IT solution driven conglomerate having offices at UAE (Dubai), USA , India & Malaysia.
An exciting technoprenuerial journey encompassing the translation of value proposition to our valued and esteemed customers . We provide tailor made IT solutions which fit the customers business model in terms of Technology, business continuity , culture and growth phenomenon.
Our IT TEAM of skilled and technological & domain experts propose the right fit model in any area of the business be it in Staffing, Technological Fulfillment and business enhancement and growth model.