IT Support

Job description / Role

We are urgently looking for an IT Support Engineer in Dubai, Below are the requirements:

• CCNA with Basic Networking Knowledge
• BSc in Computer Science or relevant field
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Conduct remote troubleshooting
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Requirements

• Work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills

About the Company

Tiger Group start was in Construction Field through Tiger Contracting Company that was established in Sharjah - UAE in 1976, and now it is one of the largest groups in the region.

The group has diversified activities as the following:

Contracting: The group has more than 10 companies in UAE in addition to branches/affiliates that work in the region. These companies have the highest ranking from the concerned authorities. Moreover, these companies had accomplished plenty of projects like commercial towers, residential towers, universities, schools, hotels, villas compound & steel structures and etc...

Industries: In order to support / provide the ongoing projects with high quality products on time, we established "Tiger Industries" that include wood & furniture factory, aluminum & glass factory, kitchen & wardrobes factory and marble factory.

All these factories have been provided with the latest technology & machines in addition to the skilled manpower.

Real Estate Development: Tiger Group started its activities in Real Estate in parallel with Construction Booming in UAE and now it is one of largest real estate companies in the region.

Hundred Thousands of square meters of "Built up Area" had been accomplish which later converted to thousands of residential, commercial & retail units.

Hospitality: The group entered Hospitality field by establishing "Samaya Hotel", a five star luxury hotel, which is located in Deira - Dubai. The hotel is managed by "Samaya for Hotels & Resorts" & "Samaya for Hotel Apartment". There are still other hotel projects will be launched in Dubai.

Education: To develop Human in particular & the society in general, the group has established Al Yarmouk Private University & Al Yarmouk Schools in Syria in addition to multi stages schools in Syria, Jordan & Turkey. Furthermore, the management used to provide scholarships for top students.

Health Care: Since Human's care is core interest, the group has decided to launch a new hospital in coordinating with University Of Freiburg - Germany, the hospital will be provided with the professional / qualified specialists and equipped with the highest medical technologies. There are other initiatives under processing that contribute to develop the human & society together and we hope they will be ready soon.