IT Support

Job description / Role

Responsibilities:

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

Requirements

• Business information technology
• Business systems engineering
• Computer networking and hardware
• Computer science
• Computer software development
• Information technology
• Internet engineering
• Software engineering.

About the Company

Tiger Group start was in Construction Field through Tiger Contracting Company that was established in Sharjah - UAE in 1976, and now it is one of the largest groups in the region.

The group has diversified activities as the following:

Contracting: The group has more than 10 companies in UAE in addition to branches/affiliates that work in the region. These companies have the highest ranking from the concerned authorities. Moreover, these companies had accomplished plenty of projects like commercial towers, residential towers, universities, schools, hotels, villas compound & steel structures and etc...

Industries: In order to support / provide the ongoing projects with high quality products on time, we established "Tiger Industries" that include wood & furniture factory, aluminum & glass factory, kitchen & wardrobes factory and marble factory.

All these factories have been provided with the latest technology & machines in addition to the skilled manpower.

Real Estate Development: Tiger Group started its activities in Real Estate in parallel with Construction Booming in UAE and now it is one of largest real estate companies in the region.

Hundred Thousands of square meters of "Built up Area" had been accomplish which later converted to thousands of residential, commercial & retail units.

Hospitality: The group entered Hospitality field by establishing "Samaya Hotel", a five star luxury hotel, which is located in Deira - Dubai. The hotel is managed by "Samaya for Hotels & Resorts" & "Samaya for Hotel Apartment". There are still other hotel projects will be launched in Dubai.

Education: To develop Human in particular & the society in general, the group has established Al Yarmouk Private University & Al Yarmouk Schools in Syria in addition to multi stages schools in Syria, Jordan & Turkey. Furthermore, the management used to provide scholarships for top students.

Health Care: Since Human's care is core interest, the group has decided to launch a new hospital in coordinating with University Of Freiburg - Germany, the hospital will be provided with the professional / qualified specialists and equipped with the highest medical technologies. There are other initiatives under processing that contribute to develop the human & society together and we hope they will be ready soon.