Job closed
Ref: RP093-05
Job description / Role
• Provide assistance in the use of personal computer hardware & software
• Setup, configure and maintain laptops, peripherals and printers
• Install software and perform repairs on hardware and peripherals
• Install, configure and update operating systems and security software in order to implement and maintain industry standards in security and productivity
• Maintain users in the Windows Active Directory and ensure that correct permissions are assigned to users and groups.
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate if appropriate
• Maintain software and hardware inventory
• Solve technical and operational challenges in the scope of IT software and hardware as reported by users in a timely manner
• Follow the Company's code of practice as related to security and operations of computer systems with a thorough knowledge of standards & operating procedures.
• Perform data backups and disaster recovery operations.
• Maintain, configure, backup and provide support on the IP Phone system
• Perform any other duties as assigned to him/her by management.
Requirements
• Diploma or Degree in Computer Science, Information Technology or any other relevant IT related certification
• Must have 2 + year experience in IT Operations & Support within an office environment
• Knowledge of Windows Active Directory and Networks is required
• Must have excellent written and verbal communication skills
• Knowledge of Windows 7 and 10 is required
• Knowledge of MS Office Suite is required
• Knowledge of Cloud Computing is preferred
About the Company
Global Hotel Alliance brings together a unique collection of independent hospitality brands for GHA DISCOVERY, a multi-brand loyalty programme leveraging a shared technology platform. Through membership in GHA, hotel brands expand their global reach, drive incremental revenue by sharing customer data, and reduce dependence on third-party channels, all while maintaining management independence and individual positioning.
GHA represents a collection of 35 brands with 500 hotels in 85 countries serving more than 11 million members. The award-winning GHA DISCOVERY programme generates approximately $2 billion in revenue and over 8 million room nights annually.