IT Support Engineer

Job description / Role

- Minimum 2 Years of Hands-on experience on deskside support
- Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory
- Good written and verbal communication skills
- Printers, IP Phone hands on experience
- ITSM tool - Basic knowledge on usage of ITSM tool, ITIL Processes
- Basic understanding of IP protocols, Office 365
- Google Suite (Workspace) Administration experience.
- Responds and resolves all assigned calls within prescribed SLA.
- Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
- Complies with the service levels pertaining to end user support.
- Works with third parties to resolve various technical issues.
- Updates Call Management System, clearly specifies progress and resolution details.
- Accountable for Installation of Software's, IT Asset Management, Printer Service, LAN Connectivity, etc.,

Requirements

Desired Candidate Profile

- Minimum 2 years in IT support engineer .
- Strong interpersonal communication skills .
- Ability to make complex information accessible to technical and non-technical audiences & all levels of management.

About the Company

Since National Fire Fighting Manufacturing FZCO (NAFFCO) was established, it has grown to become the largest fire fighting equipment manufacturer in the Middle East and one of the top manufacturers worldwide.

The companys core business focuses on design, manufacture, supply, installation and after sales services with our highly trained and experienced technicians and engineers for fire fighting products ranging from basic fire extinguishers to highly sophisticated fire engines. The company provides total fire protection solutions to the most prestigious developments around the world, including residential buildings, commercial complexes, telecommunication centers, industrial installations, oil refineries and petrochemical plants and airport installations.

With its presence in over 100 countries, NAFFCO headquarters is located in United Arab Emirates, where a wide range of innovative fire fighting equipment is manufactured with the companys state-of-the-art technology.