IT Support Officer

Dubai, UAE

Ref: HP647-1972

Job description / Role

Employment: Full Time

Information Technology (IT) Assistants - work within Information Solutions (IS) teams and provide general IT client support and training to staff at all levels for Dubai Office.

The general description for this position is as follows;
- Ability to provide basic assistance.
- Basic ability to determine and evaluate possible solutions to operating errors.
- Has basic understanding of the processes involved with installing and maintaining hardware and software.
- Familiarity with industry standards, controls and best practices on IT services management and information security.

Responsibilities:
- Maintains desktop and laptop computers, printers, software applications, copiers, telephone systems and other information/office technology within a work area to ensure that all IT-dependent activities continue to function without disruption.
- Configures desktop and laptop computers with applications for staff use in office or for official travel.
- Provides clients with computer and network support in response to specific requests related to various systems software and hardware, printing problems, computer viruses, network connection and usage and other IT-related matters.
- Troubleshoots non-complex hardware and/or software problems. Responds to clients' requests for help, diagnoses problems, and identifies the appropriate resource to solve the problem if unable to resolve it him/herself.
- Provides support for hardware and/or software use.
- Manages equipment inventory which includes keeping complete and accurate inventory records, ensuring proper charges for maintenance, local area network charges, IT support, etc.
- Ensures that organization systems information and information systems are protected in a manner consistent with organization systems information security policy, procedures and standards.
- Disseminates information about changes in the systems and technology standards and policies.
- Identifies, initiates, supports and documents procedures and guidelines that have been used repeatedly to improve work processes and methods relating to client services delivery and effective team functioning.
- Provide support for office setup, move or expansion of IT infrastructure and communication links
- Ensure service level agreements are maintained with local maintenance providers.
- Assist visiting mission staff in accessing the network and email.
- Setup projectors and other audio visual equipment for presentations and meetings.
- Any other job assigned by regional specialist or local IT coordinator on need basis.

Requirements

- University Qualifications: Business in Information Technology
- At least 3 years experience in IT Support function
- Gender Preference: NA
- Age Range: NA
- Nationality Preference: NA
- Language Fluency: English
- Current Location: UAE

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: