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IT Technical Support Manager - ITIL Expert

Michael Page


Ref: HP350-4581

Job description / Role

Employment: Full Time

Role focused on managing IT support for a large client project

Client Details

Global Technology business working with leading UAE clients


* Responsible for managing a locally based IT Support Function
* Delivery of world class customer service to internal and external stakeholders
* Implementation of IT Service Management methodology and processes

Job Offer

* Highly competitive salary package on offer for the right candidate


* Experience in planning and executing end to end IT support services (User Support, Laptop, Desktops, Printers, Network) for End Users.
* Experience in People Management, Equipment Management, Process Management and Technology Management
* Ability to lead the support services ensuring Service Level Agreement compliance and adherence to IT policies and procedures.
* The ideal candidate must be an expert in End User Computing (people management, stakeholder management, strategy and customer service).
* Proven background in improving customer service, implementing performance metrics and IT strategy.
* Responsibilities of the End User Support / End User Computing will also include creating new processes to help improve the efficiency and effectiveness of the End User Support function.
* ITIL Expert Certification (Not Foundation)
* Excellent hands on experience in ITSM (IT Service Management)
* Excellent communication and presentation skills

About the Company

Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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IT Technical Support salaries in UAE

Average monthly compensation
AED 7,000

Breakdown available for industries, cities and years of experience