Job description / Role
Role focused on managing IT support for a large client project
Global Technology business working with leading UAE clients
* Responsible for managing a locally based IT Support Function
* Delivery of world class customer service to internal and external stakeholders
* Implementation of IT Service Management methodology and processes
* Highly competitive salary package on offer for the right candidate
* Experience in planning and executing end to end IT support services (User Support, Laptop, Desktops, Printers, Network) for End Users.
* Experience in People Management, Equipment Management, Process Management and Technology Management
* Ability to lead the support services ensuring Service Level Agreement compliance and adherence to IT policies and procedures.
* The ideal candidate must be an expert in End User Computing (people management, stakeholder management, strategy and customer service).
* Proven background in improving customer service, implementing performance metrics and IT strategy.
* Responsibilities of the End User Support / End User Computing will also include creating new processes to help improve the efficiency and effectiveness of the End User Support function.
* ITIL Expert Certification (Not Foundation)
* Excellent hands on experience in ITSM (IT Service Management)
* Excellent communication and presentation skills
About the Company
Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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