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ITPS Operations / Customer Service Support Manager

Transguard Workforce Solutions

Abu Dhabi, UAE

Ref: RP117-315

Job description / Role

ITPS Operations / Customer Service Support Manager
Transguard Workforce Solutions have been engaged by our client to source a ITPS Operations / Customer Service Support Manager.

Our client, a large Transportation Consultancy firm, providing specialized consultancy services in the field of transportation.

They are well established throughout the UAE and are looking for a strong Operations Manager. This person shall be responsible for managing all contractor responsibilities for overall operation of the integrated payment system as on-site, operations manager. This is a Manager/team leader position reporting to the Operations Director, as well as providing technical and operational support to the DoT customer service teams.

Responsibilities:
• Managing large volume transactions as a payment systems customer service center manager.
• Operations Management and support for integrated payment systems.
• Customer Service and support for integrated electronic and traditional payment systems.
• Understanding of integrated payment back office system operations and their integration with customer service.
• Demonstrated experience and understanding of customer service center key performance indicators and metrics and the ability to identify and resolve performance issues.
• Staff mentoring and training.
• Documentation development and report preparation.

Requirements

To succeed you will need:
• Excellent analytical, problem-solving, and decision-making skills
• Ability to lead and motivate large teams across shifts.
• To have a customer centric approach to work.
• Must be a team player. Must have excellent communications and people management skills in a multicultural setting.
• Excellent MS Excel and data management skills, and experience in using Business Intelligence tools.
• 10+ years relevant experience.
• A Technical graduate degree.
• UAE experience
• Arabic speaking required.

All Applications Are Strictly Confidential

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.

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