Jewellery Boutique Manager

Job description / Role

Jewellery Boutique Manager - Dubai Mall

As part of its strategic development in the Middle East, with the opening of a second Boutique in The Dubai Mall, our client is seeking for a Boutique Manager willing to relocate to UAE with experience in fine jewellery to handle the opening and success of the new store.

Team Management & People Development

- Designs the optimum organization, recruits and retains the right profiles and ensures proactively talent pipeline in the boutique.
- Communicates, federates and motivates the boutique team around the strategy and their collective and individual implication
- Provides and nurtures a positive working environment and team morale, handles employees issues appropriately and in a timely manner

Boutique Performance & Sales Achievement

- Sets objectives for the team and individuals to deliver business objectives
- Leads and motivates the team to accomplish and maximize sales target and retail KPIs, optimizing boutique performance and profitability
- Provides diagnosis based on a solid performance analysis (in-depth review of Boutique KPIs, qualitative feedback from team and clients)
- Guarantees the implementation and regular monitoring of the action plans and amends them if necessary.


Boutique Operations & Administration

- Supervises the boutique back office and administration
- Oversees the boutique maintenance
- Bridge between flow of the 2 boutiques located in Dubai Mall

Client & Portfolio Development

- Supervises and monitors the team to deliver exceptional customer services & experiences within the company's strategy and guideline
- Builds, maintains and develops good relationships with customers
- Works closely with the CRM team to constantly nurture the customer database so as to improve transformation rates, sales upgrades and customers' retention
- Supports the team and individuals in client relationship build-up to enhance loyalty
- Communicates with the highest level of respect to all levels
- Learns about the creations universe and focuses on High Jewelry.
- Represents the exclusive and luxury image, in grooming along as in behaviour
- Acts as a coach and assist the colleagues in operations, sales and training.
- Be an example and mentor for the rest of the team.

Requirements

- Arabic is a must, English or French as a second language
- MUST HAVE a background in high luxury or jewellery stores
- Proven to manage at least 10 people on the floor of sales
- Strategic thinking
- Client intelligence
- Excellent representation skills.

Due to the high volume of applicants, candidates that do not fit the criteria above won't be contacted.

About the Company

Robert Walters is one of the world's largest specialist professional recruitment consultancies with 53 offices spanning 24 countries.

We've helped thousands of professionals find permanent, contract and interim roles with leading global corporations, small to medium sized companies and innovative start ups. Our specialist recruitment focus includes: accountancy and finance, banking, engineering, operations, legal, IT, sales, marketing, procurement & logistics, HR and support/administration.