Key Account Manager - Security Operations - Leading Multi National

Job description / Role

Key Account Manager - Security Operations - Leading Multi National - Dubai

Our client is a world leading security services provider who operate in over 50 countries who provide a customised solution integrated with the most advanced technologies. Due to growth in the region they are now looking t appoint a Key Account Manager to manage their existing client base and also develop new customers.

The main purpose of this role is to maximise revenue generated from existing clients by cross selling and up selling across the various product range to ensure client and customers are receiving the maximum benefit of the service. The position will include but not limited to the following:
- Managing large Client accounts and building relationships with key personnel
- Playing an integral role in managing client relations, daily operations and hold responsibility for the effective expansion of new clients within client groups
- Ensuring renewal of Contracts is addressed in a timely manner
- Consistently monitor the profitability of Contracts and address price increase exercise where required
- Monitor Terms & Conditions of current Contracts and coordinate changes at renewal if needed
- To keep track of current services provided and promote additional services to turn customers into Combined Solutions
- To ensure Client satisfaction throughout the Contract terms by addressing issues and enhancing service level through tight coordination with operations
- To monitor and report performance and profitability of current portfolio
- To ensure all Contracts T&Cs are in line with policies and standards. Collect feedback and satisfaction surveys from existing operations

Requirements

- The ideal candidate will come from a security operations background i.e. ex army, navy, security services who has gone into a commercial role in business development or sales.
- Have experience in selling security solutions
- You will have excellent communication and presentation skills
- Must be a clear communicator fluent in English
- Must have experience in account management, contract negotiations
- A proven track record in sales and business development

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.