Kid's Club Supervisor

Job description / Role

Company Description

Sofitel Al Hamra Beach Resort

Job Description

- Ensure the security, safety and high standards of care within the program at all times.
- Ensure program policies, procedures and health guidelines are being adhered to at all times.
- Maintain a high standard of tidiness and cleanliness at all times.
- Regularly monitor supplies, replenish from stores and let manager know before the supplies run out so that more can be ordered.
- Helps monitor the condition of the facilities and informs manager of necessary repairs or replacements.
- Immediately notify the manager of all incidents, issues, guest complaints and suggestions.
- Attend to any problems immediately and escalate to manager.

Requirements

- Always maintain professional and positive relationships with work colleagues, parents and children, keeping in mind difference in backgrounds, cultures and individual personalities.
- Speak English at all times while in the work place unless speaking to a guest who speaks the same language.
- Consistently recognizes parents and children by name, always giving a great first impression to every parent, child and other staff members.
- Actively promote and encourage participation of guests and club members in activities and events.
- Oversee and assist in the delivery of the program and activities.
- Use initiate to come up with new ideas and suggestions to further improve the kids club.
- Supervise all areas ensuring a smooth and efficient operation.
- Motivate and encourage staff to ensure their best performance.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.