L&D Executive

Job description / Role

Company Description <br><br>\"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"<br><br>We are Heartists&reg; <br><br>"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!<br><br>We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.<br><br>Job Description <br><br>Establishment Training Tools <br><br><br> - Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Director of Talent & Culture.<br> - Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.<br> - Helps in coordinating and supports yearly performance reviews for supervisory staff together with the T&C Department.<br> - Orders and organises distribution of Training Certificates.<br> - Ongoing information of arising problems or conflicts within the departments on a confidential basis.<br> - Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.<br><br>Administration <br><br><br> - Compiles course/training requirements and attendance.<br> - Compiles hotel inspection reports, on the job observance.<br> - Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.<br> - Counseling of supervisors/heartist in training matters (How to Train, etc.).<br> - Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements.<br> - Implements Accor & Pullman Learning & Development standards<br> - Co-ordinates up-dating of personal files of heartist together with the T&C Department.<br> - Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property<br> - Proper Quality Reporting and action planning implementation according to time frame.<br><br>Training <br><br><br> - Training of in-house Departmental Trainers, and selecting of those to cover every required field <br> - Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.<br> - Ensures that departmental training schedules are established every month in advance.<br> - Co-ordinates training activities in coordination with General Manager, HODs and Regional Team when applicable.<br> - Oversees the property induction process and programmes <br> - Ensures completion of all training according to the company Training Matrix<br> - Evaluates and updates property training programmes and initiatives<br> - Identifies strategic partners for development and delivery of training when appropriate<br> - Drives e-learning within the property<br><br>Quality <br><br><br> - Lead planning activities for Quality<br> - Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance.<br> - Setting quality assurance objectives and ensuring that targets are achieved.<br> - Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development.<br> - Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality.<br> - Assists in new hire or recurrent training delivery as required.<br> - Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required.<br> - Promote quality and performance improvement throughout the hotel.<br> - Identifying relevant quality-related training needs and deliver training.<br> - Gather relevant data and produce statistical reports in a monthly basis.<br> - Conducts internal Audits and inspections to ensure standards and objectives are met<br> - Coach and motivate managers and staff and display high influencing skills<br> - Performs special projects and other duties as assigned by management as required.<br><br>General <br><br><br> - Informs GM-HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.<br> - Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.<br> - Takes personal care of a regular exchange of technical know-how with his/her colleagues from learning & development at Corporate Office.<br> - Familiar with the Trust You and Quality related systems<br><br>Metrics <br><br><br> - Learning and Development Audit<br><br>- Brand Audit<br><br>- Trust You<br><br>- Learning & Development Budget<br><br>Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality: <br><br><br> - Ensure proper care of all equipment and furniture entrusted for Heartists use.<br> - Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.<br> - Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.<br> - Respects and ensures respect of the hotel's commitments to the \"Environment Charter\" of Sustainability program (saving energy, recycling, sorting waste etc).<br> - Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.<br> - Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.<br> - Does not disclose any financial information or any other information of the Accor Hotels.<br><br>Our Values <br><br>Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.<br><br>Guest Passion <br><br>We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.<br><br>Sustainable Performance <br><br>We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.<br><br>Respect <br><br>We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.<br><br>Spirit of Conquest <br><br>Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.<br><br>Trust <br><br>Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.<br><br>Innovation <br><br>We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.<br><br>Qualifications <br><br>Bachelors Degree<br><br>

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.