L1 Operations and Monitoring

Job description / Role

• 24x7 health & performance monitoring of the implemented Network
• 24x7 Incident Support via Phone / Email / Web , including Internal Incident/service Request logging.
• Providing single point of contact for incidents/request reported with NOC
• Perform the required level of responsibilities as defined in the Customer provided Security Handling Process
• Participate in Improving process, tools, solutions e.g. quality of data in Service Management tools
• Incident management
• Perform Incident Management as per agreed ITSM business process
• Logs incidents received through phone calls from authorized and identified Users of NOC services
• Performing basic analysis of events, incidents and trouble shooting
• Follow up with relevant parties (L2 NOC, SOC, Field operations, DC operations, Service providers) for keeping up to date on approaching SLA deadlines
• Co-ordination of on the ground activities and communication during crisis management
• Report faults & co-ordinate with the Supplier in relation to faults related to the level-3 Vendor support.
• Interaction Management
• Interaction & Request Lifecycle ownership
• Other Service Management
• Co-ordination of maintenance activities with Stakeholders
• Releasing Scheduling Reports to stakeholders eg Daily Service Report and other static reports as required (e.g. regular reports related to service performance measures)
• Participates in Change Management as per the agreed ITSM Business Process

Requirements

• University Qualifications: Bachelors in Computer Engineering
• Nature and length of previous experience: Minimum 2 of experience as a L1 Engineer
• Specialist knowledge: Incident management
• NOC
• Network implementation
• Soft Skills and Personality traits: good communication
• Age Range: NA
• Gender Preference: NA
• Nationality Preference: NA
• Language Fluency: English
• Current Location: NA

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions