Lady in Red

Job description / Role

Emirates Palace

Emirates Palace is centrally located in the heart of Abu Dhabi, close to major visitor attractions and the main business areas of the city. Just 40 minutes from Abu Dhabi International Airport and 90 minutes from Dubai Airport, Emirates Palace is conveniently situated for both leisure and business travellers. Popular tourist sites close to the Emirates Palace include the Grand Mosque and the Abu Dhabi National Exhibition Centre, both located 20 minutes away. The Marina Mall and major shopping attractions are also within walking distance of the hotel

Lady in Red

The incumbent in the position is responsible for communication with guest allover the hotel and providing the highest professional services in accordance with the Kempinski quality service standards . She welcomes, attends and farewells hotel guests as a representative of the hotel management. She acts as the "First Lady" of the hotel.

Key Responsibilities

- Communication of hotel philosophy and internal/ external hotel representation
- Has a complete knowledge of the Hotel including the geographical layout.
- Knowledgeable about all VIPs in-house, Hotel functions and special events.
- Greets as many guests as possible; all VIP's is a MUST upon arrival and farewell during departure.
- Bids farewell to as many guests as possible and get information about their stay to be entered in their guest history
- Interacts with all guests as well as individuals outside the Hotel.
- Assumes guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.
- Informs other operating departments, notably Housekeeping and Food and Beverage Departments on matters that concern them.
- Performs related duties and special projects as assigned.
- Is always present in all the public areas and produces weekly reports.
- Attends & participates in daily briefings as scheduled.
- To ensure that all potential and real hazards are reported and rectified immediately.
- Provides information to all guests regarding the services and offers of the hotel
- Keeps the Senior Management updated on the actual atmosphere in the hotel and moods of the guests to ensure the provided services meet the expectations

Requirements

Desired Skills & Qualifications

- 1-2 years' experience in a similar role
- Proficient in Micros
- English Language proficiency (Preferably Additional Languages)
- Concern for quality and attention to details
- Ability to work and communicate in a multinational environment
- Able to work in a fast paced environment and can multitask
- Ability to remain calm and composed under pressure
- Flexible in terms of scheduling
- Applies a professional, confidential and ethical approach at all times
- Able to stand all day

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.