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Job description / Role
Summary
Main Duties and responsibilities:
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Reports adverse guest comments.
- Reports lost and damaged items.
- Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that the Housekeeping associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
- Supervises and coordinates the activities of personnel responsible for and engaged in the processing of guests and house linen items.
- Strictly adheres to the par stocks for all operating equipments, supplies and inventoried items.
- Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
- Reports to Housekeeping Assistant Manager on major problems, discrepancies in count, defects or stains in garments prior Laundry/dry cleaning process.
- Ensures garments are properly sorted for washing, dry cleaning and packing.
- Examines all guest garments for tears, stains, discolored and missing accessories due to processing and oversees remedial action taken.
- Ensures proper handling and maintenance of work area and equipment.
- Liaises with Housekeeping and other related department on daily operation.
- Coordinates all repairs and maintenance and issues repair and maintenance job orders to ensure the proper maintenance of Housekeeping and Laundry equipment's.
- Ensures all associates established a rapport with guests.
- Ensures all linens are handled and processed according to their priority and standards.
- Monitors associates to ensure correct methods and standards used in processing Housekeeping items.
- Communicates on a daily basis operational matters with associates and peers.
Requirements
Qualifications
- Qualified candidates should possess strong and accurate communications skills with a critical eye for detail.
- Able to handle fast paced international environment where multi-tasking is essential.
- Must have working knowledge and experience with Microsoft office products.
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.