Learning & Development Coordinator

Job description / Role

Company Description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to 'Live the French way' and indulge in excellence.

Job Description

The position supports the learning and development of colleagues through the delivery of trainings as well as promotes colleague engagement through active participation in colleague activities

DELIVER LEARNING AND DEVELOPMENT PROGRAMS TO COLLEAGUES

- Prepare training requirements
- Deliver brand training programs and property-specific modules to colleagues
- Assist in training needs analysis and development of property-specific programs
- Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements
- Liaise with external training providers
- Ensure upkeep of training room and proper ordering and inventory of training supplies
- Maintain accurate training records and reports

SUPERVISE THE INTERNSHIP PROGRAM

- Oversee Hotel Internship Program
- Build strong partnerships with schools
- Recruit, orient, and train all trainees who can be potential colleagues
- Maintain accurate records of interns (including MOAs, medical records, job task checklist, evaluations)

Requirements

Qualifications

Knowledge and Experience

- Degree in communications, hospitality or related field
- Previous training experience preferably in the hotel industry
- Strong working knowledge of Microsoft Powerpoint, other MS applications, and video-creation software

Competencies

- Excellent presentation and training skills
- Good interpersonal skills with ability to communicate with all levels of colleagues
- Very good communication skills in English both spoken and written
- Very good organizational skills and has attention to details
- Creative and tech-savvy

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.