Learning & Development Manager

Job description / Role

A leading Hospitality group is looking for an experienced L&D Manager to join their team in Dubai

The main responsibilities are:
- Manage the operation of the Learning and Development department
- To plan, design and facilitate the delivery of management and supervision programs as designated
- To plan, manage and facilitate departmental training
- To develop and manage the departmental trainers to ensure that regular and consistent departmental training is delivered
- Evaluate and report on the effectiveness of all training programs
- Maintain quality standards for training as outlined in ISO 9000
- Conduct departmental training audits
- Ensure that service standards are achieved via structured training strategies Service Academy
- To assist in conducting Training needs analysis and to plan and deliver the required programs accordingly
- To design the necessary programs as identified in the training needs analysis.
- To ensure training records are accurate and up to date
- Champion the performance management process
- Analyze the JD Powers and other measurement tools results to identify areas for improvement
- Assist in the development and management of the mentorship and succession planning programs
- To facilitate the feedback received from training programs and manage them appropriately.
- Develops, researches and implements on line learning programs.
- Coaches team members at all levels regarding training and development opportunities.

Requirements

- Educated to degree level
- Possesses self and customer Awareness
- Build Relationships
- Innovative and takes initiative
- Take ownership and displays energy and enthusiasm
- Communicates effectively
- Results orientated
- Highly organised
- Good time management skills

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.