Learning & Development Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

- To monitor and analyse staff training needs, oversee and implement all brand specific, corporate, hotel and departmental training programs and to implement strategies for organizational development of Raffles the Palm
- Conducting Training needs analysis for the hotel twice a year
- Creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel's goals and strategic plan
- Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
- Ensure coordination and delivery of training programs of all internal providers
- Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
- Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
- Provide support and development of Departmental Trainers as required
- Design and Implement effective processes and tools for learning evaluation and reporting
- Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
- Negotiate, oversee and follow up on learning facilitated by external providers
- Update training information in employee HR System, maintain accurate records of activities and participant information
- Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
- Prepare monthly forecasts of training related expenses
- Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
- Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
- Assisting with general support for HR office (including front counter, benefits and recruiting) and participate and assist in other projects as required
- Champion all CES Focus Committee related initiatives including monthly recognition, Committee Meetings and Team Gatherings
- Develop and conduct trainings to build a base of internal quality assessors
- To design and implement succession planning frameworks for all departments
- Coaching and Mentoring of high potential colleagues as guided by Director of T&C and Managing Director
- Developing and implementing organizational improvement strategies to drive Employee Engagement

Requirements

Personal Attributes

- Solid communication skills, both written & verbal
- A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization
- Enthusiastic and positive personality; effective leader and team player, possessing a high degree of professionalism and sound human resources management capabilities
- Strong organizational skills, works well on their own, able to set and meet deadlines with quality results

Qualifications

- Degree in Hotel/Human Resources Management or its equivalent
- Certificate or Diploma in L&D practice
- Working knowledge of Excel, MS Word, PowerPoint & Publisher

Experience

- Minimum 3 - 5 years experience in the Hospitality Industry, with minimum of two years in a Leadership role in L&D
- Interaction Management, MBTI, Franklin Covey facilitator an asset

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.