Lobby Ambassador - Preferably Female

Job description / Role

Summary
• Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures
• Offer rooming to each arrival
• Assist guest in resort activity enquiries/requests
• Ensure that established levels of guest service are maintained at all times within the reception area
• Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction
• Ensures guest errands are executed as directed
• Refresh towels to be handed to all VIP arrivals
• Coordinate transportation for guests in collaboration with the Bell team including buggy and airport transfers
• Handle difficult situations effectively following resort policies and procedures
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort's Policies & Procedures to achieve the overall objectives of this position
• Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Assistant Manager
• Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance
• Actively participate in upselling Spa, Food and Beverage outlets and excursions
• Is aware of all house rules and assists in enforcing them on team members
• Always conduct herself in such a manner so as to encourage all fellow team members to do likewise
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
• Project at all times, a favorable image of the company, resort and department

Requirements

Qualifications
• 1/2 years Hostess/receptionist Front Office working experiences
• Familiar with Opera system
• At least Diploma graduate
• Fluent English

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.