Logistics Customer Service Executive - International Trade

TXM Recruit - Dubai (TXM Labour Supply)

Dubai, UAE

Ref: RP457-103

Job description / Role

Employment: Full Time

Job Description

The Logistics and Customer Service Representative is the engine of RAI Group. The CSR role is to Utilize a high energy approach to ensure that every transaction and order is processed efficiently, effectively and in line with policies and procedures of the department.

The main duties and responsibilities of CSR:

- Responsible of tracking all Sales orders and their status to plan deliveries
- Responsible of following up with Sales Managers to plan the deliveries and to help with SO approval
- Interact with our customers in arranging their shipments in a way that exceeds customer service expectations
- Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met
- Ensure efficient scheduling and routing of goods to approved SO to reduce costs and on-time in-full (OTIF) delivery
- Ensure accurate and timely data entry into our operating system
- Coordinate with all relevant departments i.e Sales, Operations and Finance to ensure processing the orders as required
- Ensure Best in Class Service to our Customers thru a strong Customer Service Organization and a mature Customer Collaboration process in place
- Process all relevant documents related to transaction such as BL, LC draft, COO..etc
- Ensure documents are timely sent to customers
- Ensure accurate and timely client invoicing
- Contribute to maintain strong relationships with customers and suppliers
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Serve as the primary liaison with Sales and operations on the delivery of cost-effective customer service
- Report directly to CS manager any issue or difficulties
- Manage complaints and committed to meeting current and future expectations and requirements of customers, and resolving customer issues that arise
- Provide back up in absence of any colleague as required/instructed by manager


- Highschool diploma
- Good computer knowledge / excel, word, pdf
- English fluent speaking and reading (Must)
- Spanish fluent speaking and reading (Must)
- Excellent communication and commercial skills
- Master several languages is a plus
- 3-5 years job activity as a Customer Service and logistics in international trade (Must)

About the Company

TXM Labour Supply is an international recruitment and manpower company with a valid "on demand" labour licence.

Alongside recruitment we also provide clients with a complete business service, delivering HR, Payroll, Administration and Sponsorship support.

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Customer Service Executive salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience