Loyalty Program Manager

Job description / Role

A unique opportunity has arisen within a leading ecommerce brand. The business is currently seeking a Loyalty Program Manager who can employ innovative loyalty marketing strategies to build strong brand loyalty.

The job will entail the following:
- Developing, executing and managing loyalty programs and campaigns for clients
- Ensuring strong relations with clients and advice on new loyalty initiatives to support the business objectives.
- Developing and implementing a loyalty program that generates admissions and enhances the service in line with the latest trends on ecommerce and digital marketing.
- Determining the performance of executed campaigns and presenting results to key stakeholders in the business
- Managing all aspects of Loyalty program including Acquisition and Retention whilst developing on-going one-to-one communication with customers to keep them loyal and engaged with the brand.

Requirements

- Must have 5+ years' experience in CRM / Loyalty marketing
- A proven record in development and delivery of offline/online loyalty strategies
- Knowledge and understanding of loyalty programs, email and SMS campaign execution and platforms
- Ability to execute campaign management strategies and plans
- Well accustomed to working under pressure in a fast paced retail or leisure environment
- Proven skills as a leader and decision maker with the ability to exercise judgement and show initiative

If you are a highly proactive person looking to be part of an ever growing organization, this could well be your next long term role.

Attractive tax free package with strong bonus scheme and an opportunity for internal growth awaits the successful candidate.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.