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Manager - Experience Design

Dubai Airports

Dubai, UAE

Ref: RP729-84

Job description / Role

Employment: Full Time

This Is What Future Focus Feels Like

Strategy And Development

Manager - Experience Design - Upcoming Position

The group maps out where we're going, what that means, and what it looks like.
Design & development translates strategies into experiences, products, plans & services.

Job Purpose:

- You will be responsible for creating a vision of design of the holistic passenger experience and innovative service improvements to all passenger's terminals and concourses in a drive to develop a world class passenger experience for Dubai Airports.
- You will be designing innovation solutions that elevate its market position and work positively towards a world leader for airport passenger experience.


- You should be educated to a degree level qualified in a discipline related to industrial engineering, architectural engineering & Interior Designing.

Experience & Knowledge:

- Experienced in delivery of innovative experience and service concepts.
- Practical experience in planning, design, procurement and construction of complex, time critical experience and design innovation programmes of work within an operationally challenging and customer service focused environment.


You Should Also Have:

- Strong design integration skills of base design and experience overlayered. Multidisciplinary design exposure.
- Understanding of customer experience and service design.
- Project design and delivery experience a distinct advantage together with exposure to live operational development.
- Solid background in process & functional analysis, people movement and product design.

About the Company


We're going to become the best airports in the world. How? Because we deliver exceptional customer experiences through innovative and agile service propositions. We make a significant impact on our industry and the rest of the world. And we're central to Dubai's future as a global hub.

Our business is built on the brilliant ideas and unwavering dedication of our people. Together, we're shaping Dubai and truly connecting the world. For you, it means the chance to grow, challenge and innovate in a fast-paced, diverse, international environment. You'll break boundaries and deliver exceptional every day. You'll think big and act boldly. Most important, you'll create amazing airport experiences for millions of people, and reinvent them for millions more.

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