Manager - Quality Assurance

Air Arabia

Abu Dhabi, UAE

Ref: NP151-172

Job description / Role

Employment: Full Time

Air Arabia is first and largest Low Cost Carrier (LCC) in Middle East and North Africa. We fly you to over 170 destinations spread across the Middle East, North Africa, Asia and Europe. We offer our passengers a journey which is efficient reliable and offer great value for money across our network.

The millions of passengers who have chosen to fly with Air Arabia have helped us make a difference and set a mark in the aviation industry internationally. Air Arabia is the first publicly listed airline in the region providing the carrier an independent path to growth and profitability.

Air Arabia is not only committed to providing affordable air travel but is also dedicated to uplifting the lives of those who are less fortunate. Taking responsibility and lead on social needs of local and international communities has been part of our success.

Job Purpose

Nominated by Air Arabia and accepted by the GCAA as 'Post Holder', the 'Manager - Quality Assurance' shall monitor and verify all activities in the areas of Flight Operations, Ground Operations, Flight Training, and Engineering Maintenance ensuring all are being carried under the supervision of the relevant 'Nominated Post Holder' in compliance with Air Arabia, GCAA/CAA Authorities, and other Regulatory Bodies' standard requirements and regulations.

Key Result Responsibilities

• Leads the 'Quality Assurance' team and operational activities ensuring all are as per standards, rules and regulations required by the GCAA, manufacturer's manuals, and Air Arabia's adopted policies and procedures with focus on safety, efficiency, cost-effectiveness, and human factors considerations.
• Verifies and ensures that Company's established operations, policies, procedures and internal rules and regulations are met under the supervision of the relevant 'Nominated Post Holder' and are in compliance and accordance with:

- Conditions and Restrictions of the AOC.
- Applicable Regulatory Requirements
- All relevant Authority Regulations and additional standards set by Air Arabia.

• Acts as the ultimate accountable to the COO to ensure that 'Quality Assurance Program' is adequately and timely established and implemented in compliance and accordance with applicable regulations and approved manuals.
• Plans, implements and monitors the annual audit plan and inspections; identifies nonconformities, problems or deficiencies and proposes corrective measures and alternative solutions.
• Monitors and assures that corrective actions are timely taken and placed effective by the responsible line manager.
• Advises the 'Accountable Manager' on Quality related matters and supports with needed information and independent assessment of audits and inspections results as well on correction loops as a regular standard basis for the formal Management's evaluation of the Quality System effectiveness


Qualifications (Academic, training, languages)

• Aircraft Maintenance Engineer Licence (CAR66- AMEL),and/or a Bachelor degree in Aircraft Engineering/Aeronautical/Auditing or equivalent;
• Alternately, a diploma or certificate in the related field and/or ATPL (Airline Transport Pilot License - more than 3000 FH)
• Must have completed formal aeronautical maintenance training if it was not his/her major.
• Must be eligible for approval by the GCAA as Manager Quality Assurance 'Post Holder'.
• Certificates related to Auditing, Quality Assurance and/or Compliance such as IOSA or ISO - Lead Assessor are highly desirable and some may be treated as conditional for this role.
• Project Management certificate or alternately the proven corresponding working experience is nice to have.
• Proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search.
• Excellent command over both written and verbal communication skills: reporting, presentations, etc

Work Experience

• 8+ years of working experience in different disciplines in the aviation/airline industry, with a minimum of 4 years at least leading the 'Quality Assurance' or 'Compliance' function; low cost airline experience is a plus.
• Extensive knowledge in GCAA and CAA and regulatory bodies' rules and regulations and requirements pertaining to Flight Operations, Ground Operations, Flight Training, and Engineering Maintenance: policies, procedures, manuals, certification, and licensing.
• General knowledge in ICAO ISARPS.
• In-depth knowledge and experience in airline documentation and records control systems.
• Aircrafts technical knowledge and relative exposure to aircrafts maintenance is a plus.
• Comprehensive knowledge and working exposure to Safety and Security functional requirements and measures in airlines; knowledgeable in internal/external audit practices.
• Experienced in managing the continuing airworthiness of aircrafts in line with Authorities, Manufacturers, and OEMs standard requirements.
• Experienced in designing and implementing policies, procedures and manuals as per business needs and in line with adopted regulations and approved quality standards.
• Influential at all levels including internal and external parties; experienced in managing relationships at work place and managing a diverse team of people (Skills/Experience).
• Proven skills in analysing data, identifying pitfalls and recommending corrective measures.
• Cost-oriented, possesses effective problem solving and decision making skills.
• High accuracy and attention to both results and details

About the Company

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa's first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.