Membership Coordinator

Job description / Role

Membership Coordinator

To ensure professional services to the guests in line with standards set by our Cluster (Movenpick Jumeirah Lakes Towers, Fairmont the Palm, Riva Beach Club and Th8 Palm). To ensure complete knowledge of daily tasks, responsibility and expectations from the colleague as the ambassador of the ReConnect Brand.

Hotel Overview:

Contemporary, modern and elegant 5-star accommodation, the Mövenpick Hotel Jumeirah Lakes Towers is based in one of the most dynamic locations in Dubai - Jumeirah Lakes Towers.

Just off the famous Sheikh Zayed Road, the 168-room hotel is close to Dubai's thriving key business districts and commercial free zones, minutes away from the city's most iconic attractions and walking distance to Dubai Metro.

Overlooking tranquil lakes and the striking Dubai Marina skyline, the hotel offers its guests 3 dining and entertainment options, 7 meeting rooms, an outdoor pool and spa. Mövenpick Jumeirah Lakes Towers is is highly convenient for business activities or leisure as suited for exploring one of the most exciting cities in the world.

Summary of Daily Tasks & Responsibilities

- Consistently offer professional, friendly and engaging service
- Assist in the all operations of ReConnect membership program and to have knowledge of all Fitness classes and offerings
- Assist guest with the check-in to facilities
- Assist guests with product information and retail sales
- Provide guest information relating to Fitness Classes, Pool Day Pass and special offers, membership offerings
- Assist guest with payment collection for their respective membership
- Prepare agreement as per requirements
- Brief the guest about his benefits as part of his membership
- Being able to solve guests issues, concerns
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Report any problems or questions to ReConnect Assistant manager
- Maintain membership database
- Maintain membership records
- Respond in a professional manner to members enquires and assisting with any requests with regards to their membership
- Consolidate monthly reporting of all membership activities
- To report anything which may be a Health & Safety hazard
- Other duties as assigned

Requirements

Job qualifications

- Excellent reading, writing and oral proficiency in English
- Russian speaker will be preferred
- Must possess a driving license in the UAE
- Flexible personality
- Must be well-presented and professionally groomed at all times
- Must possess good communication skills for dealing with diverse staff
- Ability to coordinate and prioritize multiple tasks
- Should have pleasing personality.
- Excellent guest service skill.
- Passion for guest service

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.