MEP Supervisor

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Job Holder will manage an independent project as a Supervisor to ensure appropriate coordination established between operating shifts and client. Day to day operation updates to be shared with the manager & client and ensure achieving / exceeding customer satisfaction in service delivery as per SLA/KPIs.

What you will you do:
- Act as main point of coordination with client to update the progress work of day or night shifts
- Attend and resolve all reactive jobs raised by client.
- Ensure to update and communicate the challenges encounter during the maintenance activities.
- Document, record and log day to day activities.
- Tally and Close all planned PPM work orders on monthly basis
- Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI's.
- Ensure all CRM work orders are tracked, updated and closed on daily basis
- Carryout daily site inspections as per site protocols/requirements and adherence to the set standards.
- Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
- Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
- Achieve employee engagement by identifying the needs of employees and organization and implement the action plans

Required skills to be successful:
- Ability to lead team of technicians, strong management skills
- Ability to understand, execute corrective, reactive maintenance tasks based on priorities and achieve SLA, KPI's
- Ability to review service reports, investigate complaints, conduct teardown inspections, analysis of complaints statistics and recommend corrective action to avoid recurrence

Requirements

What equips you for the role:
- Diploma or Degree in Electrical or Mechanical Engineering or equivalent
- 4+ years of relevant experience in facilities management industry in GCC
- Excellent knowledge in Electrical, HVAC and plumbing systems

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.