Motorcycle Technician

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
The primary focus of the role will be to carry out dealership service on customer vehicles as per company standards and ensure optimum quality with increased productivity and technical efficiency, thereby individually contributing to generate workshop revenue.

What you will do:
- Day to day Service & Maintenance activities of Motorcycles inside the branch workshop and the field
- Correctly diagnose and repair faults
- Prepare quotations as accurate as possible at the time of estimation
- Write Clear Field Service Reports after completion of each job and obtain customer approval/payment
- Responsible for the highest levels of work quality and customer satisfaction
- Ability to conduct duties in a workshop environment or independently travel to worksites in various locations
- Work closely with the Aftersales Supervisor/Team Leader to ensure that jobs are completed within stipulated manufacturers or local standard times
- Timely and accurate machine fault diagnosis and high level of 'first-time fix'
- Should be able to understand and interpret maintenance and repair manuals, schematic drawings, electrical circuits etc..
- Recommend preventive maintenance and repair solutions to reduce risk of breakdown
- Aware of the hazards and the risks associated with their work activities
- Use and maintain appropriate Personal Protective Equipment supplied
- Ensure quality of job to avoid errors/rework and take actions to resolve customer concerns to improve customer engagement.
- Comply with company Quality, Health, Safety & Environment guidelines and Standard Operating Procedures and report all incidents to the supervisor
- Participate in Toolbox Talk meetings and undertake safety awareness trainings as provided by the company

Requirements

Required skills to be successful:
- Excellent communication skills
- Teamwork
- Ability to work under pressure
- Customer oriented

About the team:
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Workshop Supervisor.

What equips you for the role:
- Minimum of 3-5 years' experience
- Technically competent, with ability to diagnose and repair products within a set timeframe
- Must have ITI Diploma and NCVT
- Motorcycle License is a must
- Must be able to communicate in both written and spoken English

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.