Job description / Role
This opportunity is with a large Retail Company in Dubai.
As a Mystery Shopper, you will be responsible for traveling to assigned store locations. Remaining discreet while you pose as a regular customer. You will be Interacting with employees over the phone and in-person to gauge customer service. Inspecting the store's environment to detect possible concerns and areas for improvement. Purchasing random and specific items to assess product quality. Retaining receipts as proof of purchase for later reimbursement. Completing and submitting a written report detailing the shopping experience after each store visit. Disclosing competing interests, including prior loyalty to or dislike of particular stores or products. Logging hours worked. Storing copies of completed assignments.
To be successful you would ideally possess 3+ years of proven experience as a project coordinator. Bachelors degree in Business Marketing, Business/Marketing Management, or a related field. Excellent knowledge of mystery shopping /software systems – preferably Shopmetrics. Experience in conducting and managing market research projects (mystery shopping, client satisfaction, recruitment, and training of mystery shoppers). Experience in customer service is required. Good knowledge of PowerPoint and Excel. The ability to work well under pressure and have excellent interpersonal and communication skills.
Please note shortlisted candidates will be contacted.
About the Company
TGC is an Executive search and human capital firm with our office based in Dubai, UAE. We focus on providing exceptional talent across a number of skilled experts to meet your professional and technical talent requirements throughout Middle East.
The competition for qualified senior management is severe and the best candidates are passive job seekers or are based outside the Middle East region. Our researchers have access worldwide, across industries and geographies. Our success is driven by our access, experience and judgment. We differentiate ourselves by our completion rates and the positive experiences clients and candidates have working with TGC.
We have an excellent understanding of the local market, with a combined experience of over 20 years of a highly skilled team,we provide organizations the highest talent to ease the recruitment process and create significant opportunities for individuals.
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