Job closed
Ref: KP709-952
Job description / Role
One of my clients is looking to recruit a Network Support Specialist to join their team in Dubai. The ideal candidate will be responsible for resolving customer network related issues from the company's Service Desk located in Dubai.
The Network Support Specialist is responsible for:
- Resolving customer reports defects via remote access including:
Coordinate field resources,
Coordinate hardware replacement,
Open and work with manufacturer TAC,
Update Ticketing System with case history
Ensure SLA targets are achieved
- Implement minor changes on customer networks remotely
- Assist field engineers to implement changes remotely
- Act as escalation point for field engineers
- Customer satisfaction
Requirements
Language: English
Verbal Arabic is an advantage
Experience:
At least seven years’ experience in:
(i) Cisco hands on experience(IPT, Wireless, and Routing & Switching)
At least three years’ hands on experience in:
(i) Bluecoat
(ii) Juniper
(iii) Experience withCisco CSCC, RMA processes, Cisco TAC
Advantages:
Experience with Load Balancers (Begin F5/ ACE), Ciscoworks LMS, Iron Port (Email & Web), Fortigate, Check Point.
Qualifications: Cisco CCIEVOICE
Bluecoat Professional qualification in Proxy
Juniper Firewall Professional qualification
University Degree in computing or telecommunications
Advantage: Qualifications in Fortigate, Check Point, Iron Port.
About the Company
Building businesses, changing lives
At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.
Who we are.
We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.