Night Auditor

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

We are looking for a full-time Night Auditor who will assist with the night operations of the hotel and be responsible for creating a warm and personalized welcome experience for our guests overnight. You will perform the end-of-day auditing, reporting, and balancing for all departments and hotel functions.

What you will be doing:

- Welcoming our late arrival guests and fare welling our early departures
- Ensure the smooth and efficient running of the Hotel's overnight operation, maintaining guest satisfaction and the safety and security of the property
- Taking initiative to ensure that interactions with our customers are positive and productive
- Actively resolving complaints and challenges presented by customers
- Undertake the daily reconciliation of the Hotel's trading, including the checking and preparation of reports, completing audits, and collating the necessary paperwork for departures
- Preparing and distributing relevant reports to relevant departments
- Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately
- Providing efficient service for guest registration and departure by checking in and out guests as required
- Serve overnight room service, including the preparation of dishes
- Maximizing guest satisfaction as well as the safety and security of the property.
- Attending to guests efficiently and effectively to ensure total customer satisfaction

Requirements

Qualifications

The must-haves:

- Be a night owl who enjoys working alone
- Exceptional customer service & communication skills
- Excellent time management skills and the ability to work autonomously
- A hands-on team player with a can-do attitude
- Initiates contact and establishes rapport easily
- Willingness to take ownership and have the initiative to carry out different tasks as required
- A good understanding of finance and accounting practices
- The ability to coordinate multiple tasks whilst maintaining attention to detail
- Knowledge of Opera PMS is a bonus
- An ability to work 11:00pm to 7:00am and the flexibility to work weekdays, weekends and public holidays

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.