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Job description / Role
Operational Excellence
• Co-ordinate with recruitment team and candidate for smooth on-boarding and ensure required approvals and documents are in place before new joiners are on-boarded.
• Prepares new employee files, ensures they contain all relevant and required forms and scan all documents uploading them onto Open Text
• Responsible to co-ordinate with E&Y for employee’s tax briefing and ensure employee’s tax liability status is confirmed before joining
• Responsible to add new joiners in SAP and ensure all the information required from system perspective are captured and follow up on missing information.
• Coordinate with travel desk to arrange mobilisation flights and hotel accommodation
• To ensure EIC channel is followed for all communications with stakeholders involved in recruitment and on-boarding process. Direct candidate queries to recruitment team through EIC channel
• Co-ordinate with PROs and candidate to arrange labour approval and visa as per local labour law
• Maintain a tracker for new joiners to ensure required documents are collected within defined timelines and escalation process is followed regularly to notify recruitment and employee services manager
• Coordinates hiring communications for candidate to be offered ensuring candidates receive their contracts and offer letters, complete and send forms and are aware of requirements for visa preparation process;
• Co-ordinate with off-shore team to prepare contractual change letters as and when required
• Works across Recruitment teams to provide support as required
People and Culture
• Perform and carry out other duties as instructed / directed by the Manager Employee Services
HSQE
• Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements
• Understand the personal responsibilities and contribution of their staff (including subcontractors) in achieving compliance with the Integrated Management System, Competence Management System requirements, control measures and legal requirements;
• Ensure any environmental impacts, job safety analysis, information security risk assessments and competence assessments within their area of responsibility are embedded in the management systems, and communicated to those affected with a complete understanding of the potential consequences of departure from the arrangements in place;
• Exercise a personal duty of care for their own health, safety and welfare including those affected by the acts or omissions and promote the same within their area of responsibility;
• Use safety equipment (including PPE) as required and ensure that this is also enforced within their departments amongst subcontractors and third parties working in Serco’s controlled premises/systems
• Ensure that a good SAE and Information Security culture is promoted within their departments amongst their peers, subcontractors and third parties
• Lead by example ensuring ways to conserve energy, water and resources that minimize the generation of waste within their area of responsibility
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good SAE and Information Security culture amongst their peers, subcontractors and third parties;
• Conduct regular reviews on the SAE and Information Security Performance within their departments for continuous improvements
• Carry out regular health and safety tours and inspections at various locations
Requirements
• Knowledge of the principles and practices of administration in general
• Basic knowledge of HR practices is preferable
• Familiar with the labour and immigration rules of countries like India and SE Asia (preferable)
• Responsible, pleasant and a good team player.
• Proficient in MS Office applications.
• A mature, proactive and responsible approach to work with initiative and problem solving capability.
• Able to hold sensitive and confidential materials in strict confidence.
• Able to work independently under stringent deadlines and high pressure environment.
• Function as a resourceful and proactive team member.
• Strong organizational skills with attention to detail and the ability to prioritize and multi-task and meet deadlines and schedules
• Ability to collaborate effectively with cross functional teams.
• Adapt well to changing priorities
• Excellent attention to detail with the ability to spot possible errors and escalate concerns or queries to the relevant people
• Extensive experience using MyHR (SAP) is essential
• A background in recruitment or HR administration is preferable but not essential
• A minimum of 1 year administration experience
Scope and Complexity
• Administrative and clerical work, understands the systems and procedures associated with work in the department or unit
• Performing routine clerical activity, for example post room. Repeating activities for which detailed training covering all common eventualities has been provided. Typical training and experience to full capability is 1 to 3 months
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.