Operations & Client Relations Executive

Job description / Role

We require those with excellent knowledge and experience of Business Set up Services within the UAE for this Operations & Client Executive role, based in Dubai. The successful candidate will manage all clients throughout their renewal process, offering up to the minute advice in terms of regulations and legal obligations and exceptional customer service.

The main function of the role is to enhance and further develop existing clients, offering a broad range of services to support their business for the future. Therefore, it is essential that you are a strong communicator across all levels of seniority and possess excellent sales and negotiate skills. Planning ahead to ensure a constant pipeline of business and revisiting expired clients via email, telephone or face to face meetings are all aspects of the role that you will be expected manage on a daily basis. Seeing the client through the entire renewal process and maintaining updated information via Zoho CRM, issuing invoices and coordinating payments with your clients, you will also engage with the internal Compliance, Finance and Account Management teams in this regard.

Requirements

To apply for this vacancy, it is essential that you have relevant experience of 3-5 years in a Business Set up environment. You will be accustomed to working in a target driven environment and possess strong communication skills in English, with Arabic fluency a distinct advantage. You will also be well educated to degree level. Our client is a market leader in their flied and this is an opportunity to join a rapidly expanding organisation.

About the Company

Irwin & Dow was established in 2013 to provide clients with a unique and highly personalised recruitment service, providing the very top calibre of candidates across the business support and secretarial function.

We provide a refreshing approach, working in close partnership with clients and candidates across diverse industry sectors; large MNC’s, government & semi -government entities, SME’s, local businesses and in the start-up and UHNWI support framework.

Great people equal great success: all our candidates are interviewed personally by a member of the team, and we develop longstanding and in-depth relationships with our clients, understanding their corporate culture and goals to ensure a successful outcome for both parties.

Our values of discretion and diplomacy are paramount, and we are pleased to be a partner of choice for clients and candidates.