Operations Executive

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
- The purpose of the role is to oversee and manage various processes within our Electric Vehicle charging business and support sales support, customer journey, installation monitoring, stock management, procurement processes, product portfolio sourcing, and reporting. This is an exciting opportunity to contribute to the growth of the electric vehicle sector and in particular the charging industry and help shape the future of sustainable transportation.

What you will do:
- Analyze the customer journey and identify areas for improvement to enhance the overall user experience.
- Collaborate with cross-functional teams to develop and implement strategies to optimize customer satisfaction and retention.
- Monitor customer feedback and resolve any issues or concerns promptly and effectively.
- Provide sales teams with comprehensive product knowledge and support materials.
- Assist in the preparation of sales proposals, quotations, presentations, and other relevant documents.
- Assist and collaborate with sales teams to develop promotions.
- Assist and support finance teams with invoice creation.
- Collaborate with marketing teams to create engaging and effective marketing materials.
- Monitor the installation process of Electric Vehicle charging stations (home, B2B and public), ensuring compliance with relevant regulations and standards.
- Coordinate with installation teams and stakeholders to resolve any installation-related issues.
- Conduct occasionally site visits to assess installation quality and provide feedback for improvement.
- Manage any customer issues post installation including warranty claims.
- Research and identify new Electric Vehicle charging products and technologies to enhance the company's product portfolio.
- Evaluate potential suppliers and conduct product comparisons to make informed sourcing decisions.
- Stay updated on industry trends and advancements to assist with product development strategies.
- Collect and analyze data to generate regular reports on key performance indicators (KPIs) and business metrics.
- Provide insights and recommendations based on data analysis to drive informed decision-making.
- Develop and maintain dashboards and other reporting tools to facilitate data visualization.
- Monitor and maintain inventory levels of Electric Vehicle charging equipment and accessories.
- Collaborate with suppliers and internal teams to ensure timely replenishment and availability of stock.
- Implement efficient stock control measures, including forecasting, demand planning, and optimization.
- Identify and evaluate potential suppliers and negotiate favorable terms and conditions.
- Develop and maintain strong relationships with suppliers to ensure quality, cost-effectiveness, and on-time delivery.
- Streamline procurement processes and implement best practices to enhance efficiency.

Requirements

Required Skills to be successful:
- Electric vehicle charging experience.
- Operations experience.
- Analytical skills.
- Procurement, inventory management and sales support experience.

About the Team:
- Reporting to the Electric Vehicle Charging Manager and will work closely with internal and external stakeholders.

What equips you for the role:
- Bachelors Degree in Business Administration or Finance.
- 3 - 4 experience in a similar role, preferably within the electric vehicle charging or renewable energy industry.
- Knowledge of Electric Vehicle charging infrastructure, products, and industry trends is preferred.
- Proficient in SAP, Microsoft Office, Excel and PowerPoint skills.
- Highly structured, coupled with strong quantitative and analytical problem-solving skills.
- Organizational and multitasking abilities with keen attention to detail.
- Effective communication and interpersonal skills to collaborate with cross-functional teams.
- Familiarity with procurement processes and inventory management principles.
- Ability to adapt to a fast-paced and dynamic work environment.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.