Operations Manager - FENDI

Job description / Role

Operations Manager - FENDI Dubai Mall

We are currently recruiting for a strong Operations Manager for our flagship FENDI store in Dubai Mall. This position will be reporting to the store manager and overseeing a team of around 22 including 3 department managers. The role will be focusing on managing the team, driving all KPI’s, stock management/replenishment, managing training activities.

We are looking for someone down to earth with strong personality but flexible and approachable. Ability in driving clienteling as this is a big focus for the store this year.

Main Responsibilities

Policies and Procedure
• Ensure proper store operation according to operation Manual
• Be able to correctly operate the Retail Pro Management System
• Assume the role of Store Manager in the absence of the Store Manager

Store Facility and Maintenance
• Manage and maintain the store facilities
• Oversee maintenance on all lighting and electrical systems as required
• Ensure organization of all back office areas, stock rooms, maintenance rooms etc...
• Serve as direct liaison between all sub-contractors and vendors to verify work standard and condition of the store

Financial Management
• Control store expenses
• Ensure proper procedures are being met in regards to cash, credit cards and cheque processing
• Control Petty Cash

Inventory and stock management
• Meet Accuracy and shrink goals
• Stock level monitoring and management
• Stock takes management

Loss Prevention
• Equipment and Systems
• Ensure Proper order of packaging material
• Maintain exterior of store
• Maintain accurate records of repair
• Manage and Maintain all store equipment

Shipping and Receiving
• Oversee all processing of shipments, transfers, and consignments

Human Resources
• Ensure all HR paperwork is processed correctly and in a timely manner
• Trainings for New Hires
• Scheduling
• Ensure all staff abide by policies and procedures

We can offer you:
• Staff discounts at all participating Chalhoub partner brands
• The chance to live and work in a dynamic regional retail hub

Requirements

• University Degree preferably in Business Administration or Management.
• 8-10 years in retail shops management, preferably international experience
• High end luxury retail experience needed with similar brands
• Store Manager/Operations experience 10 years
• Strong man management skills
• Ability to lead and develop a team
• Stock knowledge
• Flexible, approachable, friendly personality

Linguistic Skills
• English
• Arabic- Preferable

Retail Technical Competencies
• Retail Affinity & Understanding
• Business & Commercial Acumen
• Operational Excellence
• Foresight & Creativity
• Superior Guest Experience
• Organizational Adaptability

Chalhoub Behavioral Competencies
• Customer Focus
• Managing Diverse Relationships
• Operational Excellence
• Effective Communication
• Energy, Drive and Flexibility
• Creativity and Innovation
• Building and Developing a High Performance Culture
• Managerial Courage
• Managing Resources (People, Finance, Data etc.)

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.