Posted
Ref: RP714-16615
Job description / Role
As an Outlet Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- To assign responsibilities to subordinates and to check their performance periodically.
- To assist in the operation and be visible during entire meal period.
- To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the outlet is adequately equipped.
- To ensure that the monthly forecasted food and beverage revenue figures are achieved.
- To strictly adhere to the established operating expenses and that all costs are controlled.
- To ensure that the Restaurant is managed efficiently according to the established concept statements.
- All operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
- To conduct and assist the Back of House Manager / Chief Steward in monthly inventory checks on all operating equipment and supplies.
- To carry out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
- To control the requisitioning, storage and careful use of all operating equipment and supplies.
- To conduct daily pre-shift briefings to employees on preparation, service and menu.
- To attend twice a month Food and Beverage Meeting and Daily Operations Meeting.
- To conduct monthly employee meetings and provide a summary with issues / solutions to Director of Food and Beverage.
- To liaise with the Kitchen and Beverage department on daily operation and quality.
- To handle all guest complaints, requests and enquiries on food, beverage and service.
- To ensure a staff member is always available on assisting guest inquiries.
- To identify in conjunction with the Director of Food and Beverage market needs and trends.
Requirements
- Minimum of 2-4 years' experience in hotel is preferred.
- Experience in the GCC and/or Middle East Region is a plus.
- Excellent communication skills, both written and verbal required.
- Be committed to exceeding guest expectations
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.