PA to General Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- Administer the day-to-day operation of the Executive Office
- Prioritize all telephone calls, in-person visitors and schedule appointments
- Maintain confidential filling system for correspondence, policies, standards, regulations and various matters related to the General Manager's office
- Assist departmental leaders in completing special projects as required
- Schedule and manage the General Manager's calendar and travel arrangements.
- Schedule on-site and off-site meetings, conference calls, prepare meeting agendas, take and distribute minutes and complete arrangements for meeting venues and food & beverage as required.
- Draft and/or prepare memorandums and business correspondence ensuring the accuracy of all documents provided.
- Support internal hotel projects, tracking necessary action and updating reports as progress is made (i.e. Hotel vision, annual budget, etc.).
- Assist with and support staff events as appropriate, such as leadership meetings, executive retreats, staff receptions, etc.
- Maintain departmental correspondence.
- Create and develop presentations for General Manager.
- Keep records of General Manager's expenses and prepare necessary expense reports.
- Maintain contact list and trace file and bring forward daily items to act on appropriate tasks.
- Maintain and track gift certificate/donation files and assists in making reservations.
- Acts as liaison between various departments and General Manager.
- Ensures VIP amenity requests from General Manager are handled in a timely manner.
- Handle all office administration duties.
- Follow departmental policies and procedures

Requirements

Qualifications

- Minimum of two years executive administration experience, preferably within a hotel environment.
- Computer literate in Microsoft Window applications required
- Must be able to type 25 words per minute
- University/College degree in a related discipline an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Self-starter, well organized, extremely detail-oriented, and assertive team player willing to take ownership of responsibilities, and possess a high level of positive energy and drive.
- Highly responsible & reliable
- Excellent time management, organizational, coordination, and communication skills (verbal and written).
- Able to effectively communicate while employing diplomacy with executives within the organization on a global scale.
- Capable of handling multiple projects simultaneously with little supervision.
- Able to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
- Due to the confidential nature of the General Manager function, absolute discretion must be exercised with all documents and information.
- Abide to occasionally work overtime when the department is faced with critical deadlines.
- Excellent organizational and follow-through skills, attention to detail, and the ability to work within time and budget constraints.
- Strong interpersonal skills and ability to work effectively with peers, managers, and a wide range of people with diverse backgrounds.
- Excellent English oral and writing skills.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.