Patient Coordinator

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

JOB PURPOSE:

The Patient Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.

KEY ACCOUNTABILITIES:

Customer Service
- Greet clients and create a warm and welcoming environment
- Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
- Manage all incoming clients and phone calls in a professional manner
- Ensure the highest level of customer service is provided at all times
- Introduce clients to the treating specialist at the time of their appointment
- Ensure the clinic is neat and tidy at all times
- Manage the clients and waiting area in an effective and professional manner

Reception/General Administration Duties
- Manage all incoming phone calls in a professional manner
- Schedule all client consultations and appointments
- Manage the daily schedule of the clinic and all bookings
- Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
- Ensure all paperwork is prepared, recorded and filled accordingly
- Perform any adhoc duties as required to assist in the daily clinic operation
- Ensure all client information is kept confidential and any sensitive information is protected at all times

Requirements

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:
- No formal qualification required, although a Diploma or Bachelor Degree is desirable.

Minimum Experience:
- 5+ years working in a role with a high level of customer service experience essential
- Experience working in a fast paced environment
- Previous administration experience desirable

Job-Specific Skills:
- Knowledge of administration
- Proficiency in scheduling and organizing calendars for multiple people
- Ability to handle multiple tasks and prioritize workload
- Strong ability to build relationships with all stakeholders
- Excellent customer service skills

Behavioural Competencies :
- Excellent communication and interpersonal skills
- Highly organized with attention to detail
- Strong planning and time management skills
- Flexible with working hours
- Team player

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.