Performance Manager (UAE National)

WFC Holding

Abu Dhabi, UAE

Ref: LP888-171

Job description / Role

Employment: Full Time

Lead Performance department by establishing a robust performance management framework providing strategic direction which encompasses a forward-thinking, data driven and innovative approached to the future. Managing the development and implementation of Performance Management framework and ensuring alignment to the strategic objectives of the company.

Managerial -Strategic Planning
• Prepare and communicate department's strategy, objectives and operational plan in collaboration with the relevant stakeholders and in line with company's strategic performance management framework and scorecard
• Manage the execution of departmental objectives and plan
• Propose and communicate KPI’s for the department and its employees and ensure they are in line with company's strategic performance management framework and scorecard

Budget Management
• Develop departmental budget and monitor budget spend in coordination with relevant sections
• Provide guidance to direct line reports on budget optimization opportunities where applicable

Corporate Performance Management
• Oversee the performance of the department in line with the operational plan defined
• Engage with the division head to identify opportunities to improve department’s performance

People Management
• Responsible for identifying the training and development needs of department's employees with a special focus on Emiratization
• Maintain constant availability of the required number of competent staff to support the department in meeting all its responsibilities, plans, and objectives
• Provide constructive feedback to direct reports and provide inputs to the division head on performance of employees
• Facilitate the development and application of a consistent performance management framework that aligns to expected behaviors and company's strategic objectives
• Facilitate the periodic review of the performance management process through a collaborative process of gathering feedback from key stakeholders across the company
• Lead the annual performance management process as per the established performance management framework and ensure it is effectively communicated to line managers and employees in the business
• Ensure shared understanding of the performance management process within HC stakeholders and the business
• Lead and provide direction of the annual performance review for the business and facilitate any calibration if required based on outcomes of performance review.
• Act as an advisor to employees of the company regarding any queries related to performance management
• Perform any other duties as requested by the reporting manager

Organizational - Governance
• Develop department’s policies and procedures in line with the directive and role within the company
• Ensure compliance of the department to the guidelines defined by division/department’s, such as, HR, legal, risk and quality assurance in addition to company's framework and DoA
• Support the periodic audit of the established policies and procedures to ensure compliance

Management Reporting
• Review all periodic reports prepared by section heads and prepare the department's periodic reports for issuance to the relevant stakeholders at the company

Change Management
• Own/drive change management activities pertaining to the relevant department and ensure all stakeholder communications are as per the approved communication plan

Technology Management
• Ensure that all the technology needs of the department are identified and that the department's processes are performed in a time and cost effective manner

Professional Development
• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work and in line with company's values
• Participate in performance appraisals and reflect on the feedback and recommendations provided by the line manager for development


• Bachelor's Degree in Business Administration or Human Resources or a related field

• Minimum 7 years of experience in Performance Management

• Project management skills,
• Ability to gather, synthesize and analyze data, draw conclusions and summarize recommendations
• Strong skills in PowerPoint and excel

About the Company

WFC Holding was born out of a market need for specialist shared services support functions in the UAE.

WFC Holding has rapidly expanded its service offering, capability, and client base to become an integrated business process outsourcing company.

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