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Job description / Role
Key purpose
The primary responsibility of this position is the operation of trucks/plant machinery.
This position is also required to undertake general duties required and/or as directed by Shift Operations Manager or the Duty Engineer.
Structure and reporting relationship
This role reports to Duty Engineer, Shift Operations Manager and Engineering Services Manager
Key accountabilities
• The Driver/Plant Operator needs to be able to drive light and medium vehicles.
• General Plant/Machine operation including road machinery (trailer and semi-trailer combinations,) as directed.
• Maintain all machinery and equipment (small) to a high standard
• Collect and deliver mail, invoices, payments and collections for Serco DA contract as required
• Monitor incoming emails and answer or forward as required
• Scanning and copying of documents and preparing outgoing mail for distribution as advised by Contract Administrator.
• Maintain office filing and storage systems.
• Update and maintain databases such as mailing lists, contact lists and client information
• Responsible in monitoring the Driver’s fuel consumption by updating the Fuel tracker
• To maintain a professional demeanor at all times
• To provide transfers to Serco DA staff and visitors as and when requested in a timely and professional manner.
• Pick and drop guests as required by bookings with Contract Administrator
• Liaise with Contract Administrator for bookings and assignments
• Maintain company provided vehicle by scheduling timely services; ensuring vehicle is always clean and presentable.
• To carry out other activities as required by Contact Administrator SME-OMS
• Carry out any other activities as required by the Office Manager including, but not limited to, performing work activities out of formal office hours.
• To wear the prescribed uniform at all times.
Requirements
• High School Diploma or Higher Secondary Education
• UAE Driver’s License with a clean driving record
• A good knowledge of all office systems and office administration
• Knowledge of Arabic language is preferred.
• Understanding of relevant policies and procedures.
Skills
• Excellent communication skills with the ability to convey complex information in an easily understood format.
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.
• Ability to handle confidential information in strict confidence
• Ability to work with high integrity and minimum supervision.
• Good interpersonal and customer service skills
• A lively, energetic and strong personality a practical "can-do" attitude
Experience
• At minimum of 2 years' driving experience in UAE
• A minimum of 1 year administrative experience
Additional / special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.