Pool Attendant

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

We are Heartists®

"Heartist©" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Job Description

The Individual in this position is responsible to oversee the Pool areas of the recreation department and attend to the guest needs during his stay, providing personal service in assistance

JOB RESPONSIBILITIES
- To perform opening and closing procedures according to the shift.
- To inspect pool areas at start, during and at the end of the shift to ensure that the set up of the department is in accordance with established standard.
- To ensure that standards are maintained at a superior level on a daily basis.
- To execute the standards of Recreation in the set-up of amenities (changing rooms) as well as pool chairs.
- To re-arrange furniture layout whenever necessary.
- To distribute the towels and amenities needed.
- To monitor, maintains cleanliness, sanitation and organization of the pool areas.
- To work in close coordination with other team members to ensure smooth operations.
- To provide a courteous, professional, efficient and flexible service at all times.
- To establish a rapport with guests, providing guest recognition and good customer relationships.
- To respond to guest enquiries on pool activities as well as on kid's club and other information regarding the facility and services of the Hotel.
- To Control in-house guests and eventual outside visitors.
- To escort arriving guest to requested area (pool).
- To anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times.
- To maintain pool, including proper chemical PH rate for the purpose of maintaining the facilities and complying with mandated health and requirements.
- To assist lifeguards in maintaining swimming pool equipment for the purpose of ensuring the equipment is in proper working condition.
- To report technical difficulties to the maintenance department.
- To control inventory of towels.
- To Control inventory of pool games.
- To Report any damage immediately to the supervisor or the Manager.
- To support the ordering of pool supplies.
- To ensure a high standard of personal appearance and hygiene as well as wear the correct uniform and nametag at all times.
- To attend briefings, as required and contribute to all staff meetings, Departmental and Hotel trainings as scheduled and other related activities
- To interact with other departments to provide additional or specialized guest services.
- To know and adhere strictly to Lost & Found procedures.
- To report to the supervisor and/or Manager any sickness or unusual behaviour of guests.
- Is responsible for the pool information board set-up.

Requirements

Qualifications
- Diploma Or Degree in Hotel Management
- Minimum of one-year experience in the same position in a 5 Luxury Hotel.
- Basic knowledge of detergents and pool cleaning methods

Additional Information
- Strong interpersonal and problem solving abilities

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.